The local agency you will be working with in Mexico
EXXI MX is an integrated tourism agency and local operator focused on Active Tourism (Nature, Adventure and Cultural Tourism), which seeks to create tailor-made trips and local tours with a biocultural approach, allowing the positive development of all those involved (communities, travelers, nature, and company), through lifetime experiences that use adventure, nature and cultural activities as a medium.
We are looking for an experienced and motivated German-speaking consultant to join our partner agency team in Mexico. You will be managing travelers requests via the Evaneos platform and you will be the main contact for travelers in the German market. With its network of + 1000 partner local travel agencies in more than 160 destinations, Evaneos takes part in the recruitment of sales agent for its partner agencies.
Reporting to Carlos and Laura’s team, you will be responsible for the German market. Your main missions will be:
🕵️ Advising customers to offer them a tailor-made trip that meets their expectations
Getting in touch with the travelers through the Evaneos platform
Understand travelers’ expectations and specific needs
Provide travelers guidance regarding destinations, cultures, traditions and activities
Adapt our sales tools to the German market (documents, itineraries, etc.)
🧳 Managing all the practical aspects of the trip
Match travelers’ requirements with transportation, accommodation, insurance, tours and activities according to their budget
Handle booking management for hotels and experiences
Bill the travelers
🌟 Ensuring customer satisfaction throughout the trip and after the trip
Be the local point of contact for travelers throughout their trip
Perform quality monitoring during the trip
Handle travel issues, conflicts, complaints, cancellations and refunds
Complete the minimum monthly sales target and the target of the average cost per group sold
🗓️ Duration & contract type: Long term contract for a minimum of 2 years. An initial probationary period will be granted for 3 months prior to the signing of the long-term contract.
📍 Precise location: México. It is home-based work, but it must be located in Mexico.
📅 Availability: Immediate
💰 Salary: 16,000 pesos monthly (gross salary) According to the minimum sales target. It can increase according to the agent's sales performance
🕰️ Working time per day and week: Full time job. 8 hours per day, 40 hours per week.
Other advantages:
5% to 10% commission according to the type of travel sold.
The agent will be able to attend trips organized by the agency, whether they are day trips or tours sold by the agent, as a translator
Bonuses for meeting targets
Participation in trade fairs
Growth opportunities
15 days of holidays per year
Stipulated rest days: Saturday and Sunday
Days occupied in EXXI events are paid with additional rest days.
✅ Core skills
You are native in german and proficient in Spanish (English is a plus)
You have 2+ years of experience in tourism and previous sales experience
You know well Mexico, its culture, traditions and points of interest
You are motivated, and you have a sales profile with a taste for delivery, quality, and customer satisfaction
You have strong organizational and adaptability skills
💥 Bonus skills
Essential ICT skills
You already have experience in tourism
You have previous sales experience
You have a good knowledge of the destination (is required)
You already live in the destination
You are organized and customer-oriented
You like to think outside the box
You enjoy problem-solving
You are flexible
You know how to manage your time
1️⃣ Profile validation (CV + cover letter)
2️⃣ HR interview with Maëlis, Evaneos Recruitment Services manager, through Willo platform
3️⃣ Telephone interview with Carlos, your future agency manager
🎊Welcome to Mexico ! 🎊
