Apprenticeship - Community Manager (FR)

Evaneos is hiring!

About

Better Trips for travelers. Better Trips for the world.

Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit.

For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

The adventure doesn’t stop here. We’re on the road to making every trip we sell 100% carbon-neutral and adding 200 woman-owned agencies to our network.

Our values are just as important within Evaneos. Our strength is in our diversity: our multitude of languages, backgrounds, and experiences. We believe in building the best teams by creating an environment where everyone can be authentic, trust each other and thrive.

We hope you’ll join us on our mission.

You can also follow our Glassdoor page and see the comments of our current employees and candidates.

Job Description

***We are on the lookout for our future Community Manager who will foster engagement across our brand’s thriving digital community.
*

In close collaboration with our Communications & Social Manager and within the Activations & Social Team, you will be the ambassador of the Evaneos community. Your challenge will be to grow our community while maintaining engagement and an editorial guideline that is in line with our values and anchored in our key topics.

*In order to achieve this, you will have a number of different responsibilities:
*

*1/ Primary Responsibility: Lead Community Management
*

You will encourage user engagement across our channels around topics that are important to us (namely travel inspiration and how to travel better) taking note of the most frequently asked questions to better adapt our content #engagement
You will be responsible for interacting with our community, responding to everyone with empathy, rigor and positivity #inbound
You will coordinate responses to customer requests or complaints in direct contact with our customer service department #customercare
You will interact with other accounts in the comments section in order to gain visibility and seize #outbound opportunities

*2/ Adaptation of Content
*

In accordance with our guidelines and templates, you will be responsible for developing and adapting the content on our social media platforms (Instagram, Facebook, LinkedIn, Pinterest) using inspiring visuals, creativity, storytelling, and attention-grabbing texts
You will be the driving force behind the brand’s key commercial activities by adapting and optimizing our templates so that they are creative and inspiring
You will coordinate activations with influencers and content creators on our social media channels

*3/ Identifying Partnership Opportunities and Influencer Assistance
*

You will independently manage the sending of micro and macro influence packages to a list of targeted contacts (in conjunction with our Influence Manager)
You will detect possible brand partnerships and identify key influencers to boost our awareness and grow our community
You will initiate dialogue with key contacts to create strong relationships that may lead to collaborations

*4/ Analysis, Reporting & Monitoring
*

You will set up a process to report and monitor key indicators and analyze the performance of different content formats
You will undertake a weekly analysis of content formats and initiatives carried out by inspiring accounts

Preferred Experience

*** We are preferably looking for a two years apprentice, available ASAP or September at the latest

*

  • You have previous experience in Community Management/Social Media

  • You have a strong interest in travel and/or sustainable development

  • You are full of energy and enthusiasm, and you embody the values of the brand

  • You are familiar with the norms of the digital sphere and more specifically those of social media

  • You have an eye for detail without losing sight of the bigger picture

  • You have a perfect command of the French language and enjoy writing impactful texts

  • You are data-oriented and understand the need for creative efficiency, and analyzing your activity is one of your priorities

  • You have a strong command of, or have a strong desire to learn to use, Canva, Iconosquare, Facebook Business Manager, Messenger

Recruitment Process

1/ HR interview with Jeanne your future HRBP

2/ Interview with your future Team Leader Noémie + Florian

3/ Team fit to meet all the people you’re gonna work with !

Additional Information

  • Contract Type: Apprenticeship (Between 12 and 24 months)
  • Start Date: 05 September 2022
  • Location: Paris, France (75009)
  • Education Level: Bachelor's Degree
  • Experience: > 6 months
  • Occasional remote authorized