Customer support specialist - German speaking (Paris)

Evaneos is hiring!

About

Young Internet start-up (120 people), award winning, international (France, Belgium, Spain, Italy, Germany, Austria, Switzerland, UK, Ireland) and backed by renowned investors and funds (ISAI, XAnge, Serena Capital, BPI), is looking for talented collaborators to accompany its international development.

In 2016, the company obtained the 2nd highest funding in the online travel industry in Europe. Thanks to its rapid growth, Evaneos doubles in size and turnover each year!

Founded by travel enthusiasts in 2009, Evaneos is the first website to directly connect travellers with local travel agencies around the world. Why? So that travellers can plan their holidays according to their personal needs and desires together with a local expert, without any intermediaries. 7 years later, Evaneos works with 950 local agencies in more than 160 destinations and has already helped more than 160,000 travellers realise the trip of their dreams.

Uber connects customers with professional drivers. Airbnb connects travellers with property owners. Evaneos connects travellers with local travel agencies!

What you will do

Experienced in customer service? Travel passionista or seasoned globe-trotter? Hungry for a challenge that requires ambition, organisation, positivity, and a good sense of humour? If all that plus the opportunity to work in central Paris for a rapidly-growing start-up sounds appealing, keep reading...

You will be responsible for helping to co-ordinate, and operate our German-speaking Customer Care Centre. You will ensure effective achievement of KPIs to hit targets.

Your tasks:

Customer Care Management:
You’ll be the main point of contact for the traveller both before and after their trip (via phone and email). You will implement call centre strategies and operations for inbound and outbound calls.

Traveller engagement & satisfaction
You will be responsible for responding to travellers’ queries, questions, and complaints in a professional manner.

Sales support
Your role will include guiding our potential travellers through the enquiry process via telephone (don’t worry, no cold calling!), and making follow-up calls to encourage potential customers to become Evaneos travellers.

Marketing support
You’ll work closely with the German Marketing team to gather feedback on lost enquiries or dissatisfied travellers.

What we are looking for

You are a native German-speaker (PLEASE NOTE: we cannot respond to applications from non-native speakers)
You have demonstrable experience in Customer Care management
You have a proven track record of achieving KPIs
You are perfectly comfortable interacting with clients via telephone and email
You are customer-centric and quality-oriented
You are capable of taking responsibility of your projects, and know how to manage your time efficiently to reach objectives
You are capable of taking initiative and working autonomously, as well as within a team

Recruitment Process

Additional information
Salary based on profile
Restaurant vouchers
50% off transport (Navigo)
Fantastic social activities
High level of responsibility from day one
More exciting benefits to be introduced early this year

Additional Information

  • Contract type: Full-Time
  • Start date: 02 October 2017
  • Location: Paris, France (75009)
  • Experience Level: 1 - 2 years