DE - Sales Agent in Albania – German-speaking market

Evaneos is hiring!


Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve built a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1.000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos set up Evaneos Recruitment Services to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with in Albania

Berati Tours Albania is a well-established and acknowledged incoming tour operator and travel agent specializing in Albania and neighboring countries, with its office in the capital Tirana. We are a small, specialized team with an extensive network of partners, and we attach particular importance to sustainable forms of travel and tourism. To this end, we design and organize eventful and informative active trips.

Job Description

We are seeking a motivated German-speaking sales agent to join our team in Tirana. You will be in charge of direct sales with Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for DACH market travelers. As the contract will be with the local agency, the job could contain any or more of the following duties:

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
  • Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather, and activities
  • Responsible for billing the travelers
  • Handles travel issues, conflicts, complaints, cancellations, and refunds
  • Builds and maintains relationships with travel and tour operators
  • Booking management: reservation with hotels and other services
  • Quality monitoring during the trip

Additional information

Duration & contract type: long-term contract in part time or full-time
Precise location of the office : Tirana, Rr. Ndre Mjeda (Pall. Dorado), Albania + *Possible to be full remote from wherever you are *
Availability: as soon as possible
Salary: starting with net 500 Euro+ per month, depending on working hours (minimum salary in Albania is 300€ per month)
Other advantages: commission on sales, remote work, etc. to be discussed
Working time per day and week: minimum 20 hours a week

Preferred Experience

Languages required:

  • German: ideally native or bilingual, at least very good communication skills.
  • English: to be able to speak with your colleagues and the local providers we are working with.

Ideal profile:

  • Good communication skills in general, organised and client oriented
  • Good knowledge about Albania and attractions of the destination are a big plus
  • Previous experience in tourism and/or in sales are required (small experience is welcome too)
  • Confident time management
  • Flexibility and adaptability
  • Communicative

Recruitment Process

  1. Application with CV and motivation letter
  2. Video interview through Willo platform
  3. HR interview with Evaneos Recruitment Services if needed
  4. Call with the concerned local agency manager

Additional Information

  • Contract Type: Full-Time
  • Start Date: 12 March 2023
  • Location: Tirana
  • Education Level: Bachelor's Degree
  • Experience: > 1 year
  • Possible full remote