EN - Local Agent Evaneos (English-speaking) - Worldwide

Evaneos is hiring!

About

About Evaneos

Founded by travel enthusiasts in 2009, Evaneos is the market leader in connecting travelers directly with local travel agents across the planet. By cutting out the middleman, travelers are given the freedom to create their own tailor-made trips while benefiting from the local knowledge of a professional based in the destination itself.

Over the past 9 years, Evaneos has built up a network of 1,300 hand-picked local agents in more than 160 destinations and has already helped more than 300,000 travelers set off on the trip of their dreams.

About the Working Abroad Program

Are you a passionate of the travel industry and you would like to be part of the Evaneos revolution? We set up the Working Abroad Program to help local agencies recruit new travel agents to their destinations. Please bear in mind that if your application is successful, your contract will be with the local agency, not Evaneos.

Take a look at this video from Davide and Raphaël, 2 WAPer agents for Japan and Burma: https://www.youtube.com/watch?v=cw2CSFvvK7Q

Job Description

As the contract will be with the local agency, there may be a lot of variety between the actual positions. The job could contain any or more of the following duties:

PRODUCTION

  • Market studies and competitive research
  • Creation of new offers (hotels, excursions, domestic flights, cruises, packaged circuits)
  • Negotiation and contracting

SALES AND MARKETING

  • Handle traveler requests and understand their expectations (by phone)
  • Create tailor-made itineraries using the Evaneos Trip Planner
  • Follow-up with traveler requests using the Evaneos Request Manager
  • Confirmation of itineraries and payment

BOOKING MANAGEMENT

  • Reservations with hoteliers and service providers
  • Follow-up with billings
  • Creation of travel road books

ON-SITE CUSTOMER SUPPORT AND QUALITY MONITORING

  • Receiving customers in the destination (at the airport or by telephone)
  • Customer follow-ups during the trip
  • Handle customer satisfaction: questionnaires, responses, communicating feedback to production team

Preferred Experience

SKILLS

  • English native speaker level
  • Knowledge of / familiarity with / passion for the region
  • Knowledge of the tourism sector and their players (previous experience on a DMC is much valued)
  • Interest and skill in tour production and sales,
  • Skill in other of our market languages (German, French, Italian, Spanish, Dutch)

QUALITIES

  • Ambitious and autonomous
  • Available and dynamic
  • Business sense
  • Flexible and adaptable
  • Good in high-pressure/stressful situations
  • Precise and demanding

REMUNERATION

*Your salary will be discussed with your employer, the local travel agency. Please bear in mind there won’t be any contractual relationship between Evaneos and you.
*

Recruitment Process

  1. Application: Résumé + Motivation letter (max. 100 words)
  2. Pre-recorded online video interview
  3. Access to listing of all job vacancies
  4. Interview with matched partner agency

Additional Information

  • Contract Type: Full-Time
  • Location: All Over The World, France ()