Evaneos Is Hiring!

Evaneos | Customer Care internship (German & Dutch markets)

About

Better Trips for travelers. Better Trips for the World 🌍

Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home.

Thanks to our network of more than 600 local agencies in more than 160 destinations, we’ve helped more than 600,000 travelers plan extraordinary trips worldwide. The adventure doesn’t stop here. We invest a percentage of every trip we sell in our Better Trips Fund and have committed to spend at least 3 million € by 2025 on projects that reduce the negative impacts of travel and drive positive change within our industry. Think: creating new opportunities for woman-owned businesses, guiding small businesses through sustainability training and certification, and much more.

Our values are just as important within Evaneos. Our strength is in our diversity made of a multitude of languages, backgrounds, and experiences. We believe in building the best teams by creating an environment where everyone can be authentic, trust each other, and thrive.

We hope you’ll join us on our mission!

You can also follow our Glassdoor page and see the comments of our current employees and candidates.

Job Description

The Satisfaction team at Evaneos đź‘Ą

Within the Customer & Brand Community department, our mission in the Sat' team is to help our travelers and agents with their inquiries, while increasing global customer satisfaction.

To do this, the team brings together French, Italian, Spanish, English, and German-speaking Level 2 Advisors, and we're looking for a solution-driven German-speaking student to strengthen it.

Your role as Satisfaction & Customer-Care Advisor đź“ť

Mentored by Juliet, our DE & NL Satisfaction Advisor, you will contribute to our customer satisfaction and continuous improvement of our Customer Service, in particular via:

🙌 Level 2 support for our customers

  • Respond to German & Dutch-speaking travelers' (B2C) and local agents’ (B2B) Level 2 inquiries by e-mail or phone

  • Resolve complex requests like disputes and other complicated cases that require a customized response, decide on the highest impact solution & communicate the decision to all parties involved

  • Monitor Evaneos E-reputation by responding to travelers’ feedback from social media, online reviews, and post-trip surveys

🤝 Assist and train Level 1 team based in Madagascar

  • Monitor our German-speaking Level 1 Customer Care Team

  • Participate in identifying training needs & creating training materials and conducting trainings

🫶 Satisfaction Projects

  • Work on projects to help increase our customer satisfaction and internal efficiency

  • Identify and implement solutions to address recurring issues impacting our satisfaction level

  • Analyze travelers' needs and dissatisfaction reasons & recommend any relevant optimizations to other departments (e.g., product team) to improve customer journey

Preferred Experience

Your profile  🗣️

You are:

  • fluent German speaker (C1 level = you feel confident talking in German on phone & by email) and feel comfortable when communicating in English

  • a problem-solver, capable of taking initiative and working autonomously

  • an empathic person & stress resistant

  • customer satisfaction and tools-driven

  • team-oriented

As a plus, you:

  • already had a first experience in customer service

  • speak Dutch

Our Commitment to Diversity and Inclusion 🛠️

We want to fully embrace diversity and we’re doing our best to create a safe and inclusive environment. We are committed to providing equal employment opportunities regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are.

Recruitment Process

  • A first HR call with Marion to break the ice, tell her more about you, and dive into Evaneos' world

  • Practical case study report with the team

  • A culture fit discussion with the rest of the team to see if we can all project ourselves together

Additional Information

  • Contract Type: Internship (Between 6 and 6 months)
  • Location: Paris
  • Education Level: Fourth-Year University Level
  • Experience: > 6 months
  • Occasional remote authorized
  • Salary: between 1200€ and 1400€ / month

Sounds like something made for you?

Apply Now