FR/IT - Sales agent Malaysia

Evaneos is hiring!


Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos Recruitment Services was set up by Evaneos to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with

Our office is located in Petaling Jaya, away from the skyscrapers and chaotic traffic of Kuala Lumpur, Malaysia, immersed in an atmosphere completely different from the metropolis, where you can find small shops, craft workshops, a morning market and numerous restaurants, some of which famous for their culinary delicacies. Six languages are spoken within the office: English, Italian, French, Spanish, German and Malay. The strength of the team, in addition to being multicultural, is certainly the sharing of a common passion: traveling. Our employees, including Frenchs, Italians, Germans have lived in Malaysia for decades and contribute to knowledge of the country even in lesser known aspects. All this creates a virtuous atmosphere where different experiences, cultures and habits meet and exchange. Our fifteen-year presence in the area makes us not just travel consultants and holiday promoters but experts in the destination. We sustain small eco-business from minority communities by buying handicraft souvenirs directly from the orang asli the native people of Malaysia. Among the various corporate initiatives, every year we support Youth Junction, a small local NGO which takes care of Malaysian children who live in the working-class neighborhoods on the outskirts of the city. Our vision will continue to focus on more sustainable travel and we will work hard to improve our commitment and get responsible tourism certifications.

Job Description

You will be in charge of direct sales with Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for travelers. As the contract will be with the local agency, the job could contain any or more of the following duties :

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets, and preferences : tailor-made itineraries
  • Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather, and activities
  • Responsible for billing the travelers
  • Handles travel issues, conflicts, complaints, cancellations, and refunds
  • Builds and maintains relationships with travel and tour operators
  • Booking management: reservation with hotels and other services
  • Quality monitoring during the trip

Additional info

Location: Kuala Lampur, Malaysia but can work from anywhere in the world. Not required to come to Malaysia.
Contract type: mutual agreement with the local agency
Starting dates: ASAP
Training by the team

Preferred Experience

  • ** Languages required: Italian and/or French (both is the best scenario)**
  • Salary: sales commissions and benefits regarding the sales volume

Recruitment Process

Application with CV and motivation letter
HR interview with Evaneos Recruitment Services
Call with concerned local agency

Additional Information

  • Contract Type: Freelance
  • Start Date: 01 July 2022
  • Location: Kuala Lumpur, Malaysia (50050)
  • Education Level: Bachelor's Degree
  • Experience: > 2 years
  • Possible full remote