FR - Senior sales Agent in South Africa - French-speaking

Evaneos is hiring!


Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve built a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos set up Evaneos Recruitment Services to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with in South Africa

The company of African Trackers is an inbound operator that organizes tailor-made trips to Southern Africa. Since our goal is to help travelers set up their trip plans by sharing our experience, our service goes well beyond a standard reservation service. Discerning travelers from all over the world had access to the continent like never before because of our 25 years of expertise in Southern Africa & East Africa. We curate, create, and provide extremely upscale travel experiences. Our commitment to providing individualized service to each customer, our unwavering emphasis on all aspects of your travel, and our ability to go above and beyond your expectations for an African vacation is what set us apart from the competition.

Job Description

Company of African Trackers is inbound tour operator specializing in crafting tours in southern Africa, with offices based in Johannesburg and Cape Town. We are seeking a highly experienced and motivated French speaking senior travel consultant to join our Johannesburg team. You will be in charge of direct sales with Evaneos customers for the destination of South Africa. You will be the person who receives inquiries through the Evaneos platform and the main contact for French travelers. As the contract will be with the local agency, the job could contain any or more of the following duties:

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
  • Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather, and activities
  • Responsible for billing the traveler
  • Handles travel issues, conflicts, complaints, cancellations, and refunds
  • Builds and maintains relationships with travel and tour operators
  • Booking management: reservation with hotels and other services
  • Quality monitoring during the trip

If you are a self-motivated and dedicated individual with a love for travel and a desire to make a positive impact on our client's experiences, we encourage you to apply for this exciting opportunity

Additional information

Duration & contract type: open contract (CDI) – minimum 2 years commitment
Precise location: Johannesburg and Cape Town, South Africa
Availability: immediate
Salary: 38,000ZAR + commissions on sales (gross salary before tax)
Other advantages: 1 flight / year + social security
Working time per day and week: 8h/ day - 5 days/week = 40h

NB: During the first 3 months’ probation, the Company will provide you with a flight ticket, a shared apartment and vehicle. (Petrol and food expenses not included)
The fixed monthly salary during the first 3 months will be 900EURO net.

Preferred Experience

Languages required:

  • French : native
  • English (or Spanish-English or Portuguese-English)

Ideal profile:

  • Previous experience in tourism required (around 5 years)
  • Fully Computer literate (windows)
  • Excellent cross-cultural communication Skills
  • Organised and detail-oriented
  • Strong sales focus
  • Think out of the box
  • Ability to Listen
  • Good Persuading Skills
  • Being Internet and Social Media Savvy

Others: Problem-solving, Can-do attitude, Flexibility and adaptability, Customer service skills, Time management.

Recruitment Process

  1. Application with CV and motivation letter
  2. Video interview through Willo platform
  3. HR interview with Evaneos Recruitment Services if needed
  4. Call with the concerned local agency manager

Additional Information

  • Contract Type: Full-Time
  • Start Date: 02 April 2023
  • Location: Johannesburg
  • Education Level: No Diploma
  • Experience: > 4 years