FR - Sales agent New Zealand (French-speaking)

Evaneos is hiring!


Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos Recruitment Services was set up by Evaneos to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with

The agency is located in Auckland in New Zealand and was created back in 2009 by Adeline and Franck. They already had both expertise in tourism, Adeline was specialized in the Southern African destinations whereas Franck was more dedicated to the Northern European countries and the Sahara. The agency has grown from scratch to 12 employees pre covid, it has been a true success. Our core business is to offer tailor-made trips, 100% customizable to the client’s wishes. We have a deep knowledge of the country which allows us to work with remote areas and local operators, this is our DNA, we are after staff sharing this philosophy. We also want to think that the business success is a collective achievement as a consequence we are very transparent to our monthly turnover with our staff for them to be really involved and have a sense of the activity, a good season means obviously good financial bonus.

Job Description

You will be in charge of direct sales with Evaneos customers. You will be the person who receives inquiries through Evaneos platform and main contact for travelers. As the contract will be with the local agency, the job could contain any or more of the following duties :

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets and preferences: tailor-made itineraries
  • Match travelers requirements with the transportation, accommodations, insurance, tours and activities.
  • Advises clients regarding destinations, cultures, customs, weather and activities
  • Responsible for billing the travelers
  • Handles travel issues, conflicts, complaints, cancellations and refunds
  • Quality monitoring during the trip
  • Go through the different Evaneos trainings (code of conduct, basic sales training, and all other available webinars)

Location: Auckland but happy to consider working at a distance or time shared between Europe and NZ
Contract type: Full-Time Employment based on a permanent contract.
Starting dates: NZ borders are just reopening; it is still unknown, but we do expect to offer a position from July 2022 onwards

Preferred Experience

  • Languages required: French, good level of English (German would be a bonus)
  • Salary: It will depend on the skills and experience of the candidate: target to be fixed to trigger a bonus
  • Experience: Knowledge about the destination would be a plus

Recruitment Process

Application with CV and motivation letter
HR interview with Evaneos Recruitment Services
Call with concerned local agency

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 July 2022
  • Location: Auckland, New Zealand ()
  • Education Level: Bachelor's Degree
  • Experience: > 3 years
  • Occasional remote authorized