IT - Sales agent Indonesia (Italian-speaking)

Evaneos is hiring!

About

Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos Recruitment Services was set up by Evaneos to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with

PT RAJA PARIWISATA INDONESIA - Brand: Raja Tours Indonesia
Raja Tours Indonesia is a travel agency based in Yogyakarta, on the island of Java. It is a young and dynamic company, established in 2015 out of a love for this country and a desire to share a passion for travel. To those who decide to rely on us to explore this magnificent and unique destination, we offer decades of experience, itineraries and unforgettable experiences steeped in culture, historical and artistic heritage, nature, adventure and spirituality, ...all while respecting the environment and local culture.
Actually our sales force consists of 4 people. We have a booking office in Yogyakarta with 2 people and a second office in Bali with 2 people.

Job Description

You will be in charge of direct sales with Italian Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for travelers. As the contract will be with the local agency, the job could contain any or more of the following duties:

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
  • Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather, and activities
  • Responsible for billing the travelers
  • Handles travel issues, conflicts, complaints, cancellations, and refunds
  • Builds and maintains relationships with travel and tour operators
  • Check and verifies the booking procedures for each dossier
  • Quality monitoring during the trip

Additional info

  • Duration & contrat type: one year
  • Precise location: not required Indonesia but with special attention to the time zone
  • Starting dates: september
  • Salary: commissions on sales

Preferred Experience

** Languages required : Italian and English are mandatory**

  • Skills: previous experience in creating tourist packages is welcome, knowledge of the destination is welcome, experience in B2C sales
  • Qualities: interpersonal skills, empathy, ability to listen to customer needs, excellent communication skills
  • willingness to work in a team, good problem solving skills, flexibility

Recruitment Process

  1. Application with CV and motivation letter
  2. HR interview with Evaneos Recruitment Services
  3. Call with concerned local agency

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 September 2022
  • Location: Bali, Indonesia ()
  • Education Level: No Diploma
  • Experience: > 2 years
  • Possible full remote