IT - Sales Agent Mexico (Italian-speaking) in Merida

Evaneos is hiring!


Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.

Evaneos Recruitment Services

Evaneos Recruitment Services was set up by Evaneos to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with

Mexplorer DMC is a well-established receptive travel agency based in Merida, Yucatan Mexico. Created in 2014 by Frederic Vernede and Eric Gilbert, Mexplorer DMC has known an exponential growth over the years. The key to this success: an incredible ground expertise and flawless quality service. Thanks to its very talented team and its efficient management, Mexplorer DMC survived the pandemic crisis and is now back on track to outreach former performances. Environmental and social issues are major concerns for our company, and Mexplorer DMC is now taking up those challenges to integrate better each time in the Mexican culture.

Job Description

You will be in charge of direct sales with Italian Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for Italian travelers. As the contract will be with the local agency, the job could contain any or more of the following duties :

  • Understand travelers expectations
  • Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
  • Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather, and activities
  • Responsible for billing the travelers
  • Handles travel issues, conflicts, complaints, cancellations, and refunds
  • Builds and maintains relationships with travel and tour operators
  • Booking management: reservation with hotels and other services
  • Quality monitoring during the trip

Additional info

duration & contrat type : permanent contract
precise location : Merida, Yucatan, MEXICO
starting dates : ASAP
Salary : 15000 – 20000 MXN + commissions

Preferred Experience

Language(s) required : italian (mandatory), spanish (mandatory), french is a plus
Skills : adaptability, pro activity, determination, organization
Qualities : social and ecological fiber, patience, open minded.

Recruitment Process

Application with CV and motivation letter
HR interview with Evaneos Recruitment Services
Call with concerned local agency

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 July 2022
  • Location: Merida, Mexico (97000)
  • Education Level: Bachelor's Degree
  • Experience: > 1 year