We are looking for an experienced Sales Manager to lead and energize an international sales team based in Bali. This role is primarily focused on the French-speaking market and requires full professional fluency in French and English.
Based on-site in Denpasar, you will report directly to the General Manager and take ownership of the agency's commercial development in Indonesia. You will manage a team of 5 to 10 travel designers — a mix of local and expatriate profiles — overseeing performance, processes, and client satisfaction from end to end.
This is a leadership role for someone who combines a genuine passion for travel with strong commercial instincts and team management experience. Open to expatriates, with priority given to candidates already based in Bali.
💼 Your main missions
🧭 Sales & customer support
Lead and animate a team of travel designers to ensure high-quality, personalized service to French-speaking travelers.
Monitor and drive monthly sales performance, setting clear objectives and following up on results.
Optimize lead conversion by coaching the team on sales techniques and improving response quality.
Participate in the design and updating of travel products and circuits to keep the offer competitive and inspiring.
Develop B2B relationships with platforms, partner agencies, and tour operators to expand the agency's commercial network.
💼 Operations & practical management
Supervise the full travel design process, from first inquiry to final confirmation, ensuring quality and consistency.
Train and support the sales team on CRM tools and internal processes to improve efficiency.
Analyze market trends and propose concrete commercial actions to support growth.
Coordinate with the General Manager on strategic priorities and commercial reporting.
🌟 Customer care & quality during the trip
Ensure traveler satisfaction throughout the journey by maintaining high standards across all touchpoints.
Handle escalated issues, complaints, or unexpected situations with professionalism and calm.
Collect and channel client feedback to continuously improve the agency's offer and service quality.
💰 Contract conditions
📅 Type of contract: Long-term local contract
📍 Location: Denpasar, Bali, Indonesia (on-site)
🤝 Availability: As soon as possible
⏰ Working time: Full-time
💻 Work mode: On-site
💲 Compensation: To be discussed during the recruitment process, in line with the candidate's profile and internal policies.
💫 Your advantages
Work within a well-established DMC network with a strong reputation across multiple destinations worldwide.
Be part of a multicultural, passionate team made up of local experts and international travel professionals.
Operate in one of the most diverse and captivating destinations in the world — with Indonesia as your backyard.
Take on a leadership role with real commercial impact and direct contribution to the agency's growth.
Join a team genuinely committed to responsible and sustainable adventure tourism.
