About the position
The agency is looking for a Sales Manager to lead its French-speaking market from its office in Colombo, Sri Lanka. Working on-site and reporting directly to the Chief Sales Officer, you will be responsible for the commercial performance, service quality and day-to-day management of the Travel Experts team.
You will oversee the sales of tailor-made trips and fixed departures (GIR), ensuring both traveler satisfaction and the profitability of every file — all while keeping the team aligned with the group's strategy and standards.
Your main missions
Sales steering & performance
Define annual and monthly commercial targets covering revenue, margin, conversion rate and traveler volume.
Organize and oversee the daily distribution of leads according to market, quality and workload.
Guarantee the quality of quotes, itineraries and programs, ensuring pricing, margin and exchange-rate rules are properly applied.
Follow up on the client relationship throughout the journey and step in personally on sensitive cases or major complaints.
Team leadership & development
Coach Travel Experts individually on their files, quotes, margins and closing techniques to help them grow.
Share best practices and structured feedback to raise the team's overall quality and consistency.
Lead weekly sales meetings and regular one-on-ones, and support recruitment and onboarding alongside HR.
Ensure the team's work respects internal processes, quality standards and the group's ethical principles.
Financial oversight & reporting
Track the profitability of files, financial deadlines and expense management.
Produce and analyze monthly commercial and financial reports for Management.
Support the rollout of strategic decisions related to margins, exchange rates, tools and processes.
Cross-team collaboration
Work closely with Marketing, Production and IT, as well as other Sales Managers across the group, to harmonize practices.
Represent the agency as an ambassador with B2B partners, communities and internal teams.
Contract conditions
📅 Type of contract: Permanent (CDI)
📍 Location: Colombo, Sri Lanka
🤝 Availability: September 2026
⏰ Working time: Full-time
💻 Work mode: On-site
💲 Compensation: Fixed salary based on profile, plus a monthly performance-based variable (incentives) — further details discussed during the recruitment process
🎁 Extras: Visa sponsorship covered by the company
Your advantages
🏥 Health insurance covered by the company
✈️ One round-trip flight per year to France (€800 budget), available after one year of seniority
🌴 Occasional trips to discover Sri Lanka, considered as training opportunities
